+44 (0)20 3479 2299

27 Speakers Reveal Their Practical, Frontline Stories Of Digital Transformation Journeys – Technology, People, Processes

  • Implement AI & Hot New Technologies
  • Establish Agile Team Structures & Processes
  • Transform Your Legacy Systems
  • Win Buy-In & Cultural Change
  • Digitally Enable Your Workforce
  • Minimise Disruption, Maximise Data & Profits
  • Ensure Your Customer Is At The Heart Of Digital Transformation

A One Day Industry-Led Conference & Networking Event, 15th May 2018, Central London.

08.30 Registration – Morning Coffee & Objective Setting

09.00 GIC Welcome, Interactive Voting & Chair’s Opening Remarks

Zenon Hannick
Chief Technology Officer
Comic Relief


09.20 Building An Enterprise AI Program & Assessing The Practicalities & Realities Of AI, Automation & Other Opportunities To Generate Business Growth & Demonstrate Tangible Benefits

  • Enhance your understanding of the practical applications of AI and how it can demonstrably add value to the business and end consumer
  • Advanced strategies to rapidly test and deploy AI solutions for immediate business benefit
  • What are the common pitfalls found when developing AI programs and how can they be avoided?

Gero Gunkel
Group AI Lead
Zurich Insurance Company Ltd

Francois Blanc
Head of Customer & Innovation
Santander UK



09.40 Hot New Technologies: From AI To VR, Machine Learning & Chatbots, Blockchain & Robotics, How Viable Are Disruptive Technologies & Business Models & What Benefits Can They Bring In Practice?

  • A look to the horizon: blockchain, chatbots, VR, machine learning, robotics, cloud, payment systems…how might they become mission-critical to business in the future and how can they be implemented in practice today?
  • Where did it all go right? Understanding the strategies and decision making behind instances when digital disruption positively impacted the business and opened up new opportunities
  • Advice to mitigate employee unrest and get them bought into the benefits of change when implementing new and innovative technologies
  • Ensure your new technologies are meeting the relevant KPIs with accurate tracking and monitoring to increase the efficiency of digital transformation

Vinay Parmar
Customer & Digital Experience Director
National Express

Paul Morris
Global Digital Director
PZ Cussons

Steven Zuanella
Chief Digital Officer
RSA Group

Keith Bohanna
Head of Digital CX
Bank of Ireland

Andrew Ward
Global Head of Digital Transformation
University of Nottingham


10.10 Advanced Strategies To Establish An Agile Team Structure & Align Your Internal Operations & Workforce To Better Adapt To The Changing Digital Climate

  •  Is there an optimal strategy to structuring internal teams and processes to best adapt to digital changes and models and enable increased efficiency between departments?
  • Practical tips and approaches for digitisation to increase efficiency within internal departments such as HR, logistics and more
  • Tried-and-tested methods to encourage staff to adopt new digital measures and ensure everybody is on the same page
  • In a large, multinational business infrastructure, how best do you organise your staff to enable digital transformation on a local level and balance that with the company’s global initiatives?

Perspective One:

Ian Randolph
Senior Product Owner

Perspective Two:

Julie Kane
Head of Digital Public Services Strategy & Policy
The Scottish Government

10.50 Informal Networking Break & Morning Refreshments


11.20 Best-In-Class Approaches To Transforming Legacy Systems To Keep Up-To-Date & Streamline Your Business Processes

  • Getting the underlying architecture correct when beginning the transition from old to new
  • Working around and integrating outdated, non-compatible legacy systems to ease the transformative process and become faster and leaner
  • Weighing up the value of moving to cloud systems for large-scale businesses… how real is the cybersecurity threat when making the leap?

Petra Green
Marketing Director – Data, Digital & Systems
Bloomsbury Publishing Plc

11.40 Bonus Session; Reserved For Exclusive Partner. Can you help organisations drive successful digital transformation? For more information on how to get involved, please call +44 (0) 20 3479 2299 or email partner@digitalstoriesconference.com


12.10 Be A Lonely Digital Pioneer No Longer! Get Employees To Care About Digital Transformation & Bought Into Driving Change Throughout The Process

  • How do you shape and share a vision of the future which engages all your stakeholders – leaders, staff, users and partners?
  • Strategies to help spur and support different people to join in and add value with genuine enthusiasm
  • What common factors impede change and what can be done to mitigate them?

Perspective One:

Jatinder Seehra
Head of Global Markets IT E-commerce Transformation
BNP Paribas

Perspective Two:

Catherine Fraher
Digital Strategy
Age UK

12.50 Lunch & Informal Networking For Delegates, Partners & Speakers


13.20 Facilitated Informal Peer-To-Peer Discussions

A) Digital Skills

Dulcemari Carvalho
Director of Talent Management
AccorHotels UK & Ireland

C) Digital Optimisation

Terry Rydzynski
Head of Optimisation
Camelot UK

E) Applying Corporate Strategies To Charities

Michael MacLennan
Head of Digital & Innovation
The Air Ambulance Service

B) Employee Engagement

Tania Tasheva
Change & Communications Lead

D) Changes To Personalisation & Consumerisation

Andrew Ward
Global Head of Digital Transformation
University of Nottingham

13.50 Afternoon Chair’s Opening Remarks
Colan Mehaffey
Head of Web Strategy & Technologies
University of Edinburgh


14.10 Adapt To Changing Customer Needs & Behaviours & Thrive As A Business With Focused, Customer-Centric Approaches To Digital Transformation

  • Ensure the customer is at the heart of the transformation process and influences the core decision making and digital strategy
  • Should organisations be constantly prepared to jump on the latest digital trends and innovations to meet the needs of the customer and drive engagement?
  • Optimise your customer service model to boost communication between departments and provide streamlined and informed feedback to the consumer
  • Strike the right balance to benefit the end consumer efficiently, without resorting to an expensive and disruptive overhaul of user interfaces

John Bevan
Head of Digital
British Heart Foundation

Liz Citron
Head of Digital Transformation
Ministry of Justice UK

Clive Gardiner
Head of Digital

Mandeep Sarikaya
Head Global Digital Partnerships, Group Digital Transformation

Vinay Parmar
Customer & Digital Experience Director
National Express

Sarah Ilieva
Head of Digital Strategy, Education & Society
British Council

14.50 Bonus Session; Reserved For Exclusive Partner. Can you help organisations drive successful digital transformation? For more information on how to get involved, please call +44 (0) 20 3479 2299 or email partner@digitalstoriesconference.com


15.20 Generating Tangible Actions From Your Data – Securely!

How can organisations best harness their data to digitally transform their business? This session will cover the management of big data, navigating GDPR and data lakes and utilising advanced data science to ensure your decisions are evidence- based and meaningfully inform the business strategy – securely!

Charlie Ewen
Director of IT & CIO
Met Office

15.40 Informal Networking Break & Afternoon Refreshments


16.10 Win Over Senior Stakeholders, Secure Project Funding & Deliver Impactful, Tangible Benefits With Your Digital Transformation Journey Business Case

  • Innovate your organisational strategy with a more agile business model and rapid experimentation to prevent getting left behind
  • Practical advice on getting executive buy-in and funding for new projects to help drive business strategy and growth
  • Why is the failure rate for digital transformation so high? Avoiding common pitfalls to bolster your strategy and ensure it delivers on the bottom line
  • The customer is always right: step-by-step guidance on being customer-centric and always focusing on the end client benefits
  • Track and monitor the KPIs of new technologies and platforms to generate revenue and cut down on cost

Simon Swan
Digital Strategy - Transformation
Met Office


16.30 Teaching An Old Dog New Tricks: A Best-In-Class Spotlight On Successful, Large-Scale Digital Transformation

  • How can established brick-and-mortar companies fully begin to transform their technology and processes to work towards establishing a digital future?
  • Merging the worlds of “start-ups” and “enterprise”: what are the challenges, opportunities and key takeaways behind successful digital transformation?
  • Been there, done that… evaluating the benefits found so far and a look to what the future of digital transformation holds

Perspective One:

Faye Roth
Head of Delivery & Transformation
River Island

Perspective Two:

Rebecca Joslin
Senior Director - Global Digital Engagement Strategy Lead

17.10 Chair’s Closing Remarks

17.20 Official Close Of Conference

Please check the website regularly for updates and newly confirmed speakers. For more information on how to get involved in The Digital Transformation Stories Conference, please email info@digitalstoriesconference.com or call us on +44 (0)20 3479 2299.

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